A Service Story from Yellow Jersey

Our customer had a vehicle with a Thule ski rack setup on the roof. We met him when he was looking for a way to carry
his bicycle. Thule has a plentitude of that sort of thing, including front-wheel-off ( standard model, long tray model and
a couple of new fat skewer models) as well as front-wheel-on ( again various clamp styles) and tandem mounts, etc.
The cheapest and simplest variants are always the front wheel off type. And here in the Midwest, cheap is considered a feature.

So, being a Midwesterner, our customer chose the cheapest one.

Today, a couple of weeks after the sale, our customer returned this bike mount:

obvious to me anyway

Which shows clearly what happened. Our customer, on the other hand, claims the bicycle holder "spontaneously sprung open".
And so, at that juncture, I must digress.

We all know the famous story about Nordstrom's, right? Or maybe not. I used to spend a lot of time in Seattle, where Nordstrom's is the big local department store. Nordstrom's engenders a similar bond as Chicagoans have with Marshall Fields. Nordstrom's has a corporate ethos of 'customer service with no bounds' and so the story, which may be apocryphal, goes that one day a man came into Nordstrom's to return a set of automobile snow tires. The manager on duty duly cashed him out. Gracefully. Promptly. Without asking for a receipt. The clincher of the story is that Nordstrom's has never sold automobile snow tires.

no secrets here

Anyone familiar with bicycles can see what happened here. I am personally averse to conversations that run "did too",
"did not", "did too", "did not", in a recursive loop.

So we did the only rational thing.

We gave him a more expensive bicycle mount, the kind that keeps both wheels on the bicycle, and threw this one away.

It's always nice to buy something!
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